Cancellation & Refund Policy

Cancellation and Refund Schedule

• 14 days or more before check-in: 50% refund of the accommodation payment.
• 7–13 days before check-in: 50% refund of the accommodation payment.
• Less than 7 days before check-in: No refund.
• No-show: The full booking amount will be forfeited.

Cancellation periods are calculated from the official check-in time stated in the booking confirmation. Non-refundable bank, card-processing, currency-conversion or transfer charges may be deducted from the refundable amount.

Rescheduling

As an alternative to cancellation, guests may request to reschedule their stay under the following conditions:

• The request must be submitted at least 7 days before check-in.
• Only one date change is permitted per reservation.
• The rescheduled stay must be completed within 6 months of the original check-in date.
• New dates are subject to availability and any applicable minimum-stay requirements.
• If the new rate is higher, the guest must pay the difference.
• If the new rate is lower, the difference will not be refunded.
• Rescheduled bookings cannot subsequently be cancelled for a cash refund.

Early Departure

Guests who check out before their confirmed departure date will remain responsible for the full cost of the original reservation. No refund, credit or rescheduling will be provided for unused nights.

Non-Refundable and Promotional Bookings

Reservations made under non-refundable, promotional, discounted or special-event rates cannot be cancelled, refunded or rescheduled unless otherwise stated in writing.

Penthouse, Group and Extended-Stay Reservations

Penthouse reservations, group bookings, extended stays, full-property bookings and reservations during holidays, festive periods or major events may be subject to separate cancellation terms. Any special conditions will be communicated before payment and stated in the booking confirmation.

Exceptional Circumstances

Requests resulting from genuine emergencies, government-imposed travel restrictions, natural disasters or other exceptional circumstances will be reviewed individually. Supporting documentation may be required.

Cancellations by Maison BE Residence

If Maison BE Residence is unable to honour a confirmed reservation, the guest will be offered suitable alternative dates or accommodation, or a full refund of all accommodation payments received for the affected reservation.

Security Deposit

Security deposits are separate from accommodation payments. Following a satisfactory inspection after check-out, the deposit will be released within 48 hours, subject to the processing time of the guest's bank or payment provider. Deductions may be made for damage, missing items, excessive cleaning, smoking violations, unpaid charges or breaches of the residence rules.

Cancellation Procedure & Refund Processing

All cancellation and rescheduling requests must be submitted in writing through an official Maison BE Residence booking channel. Approved refunds will be returned through the original payment method within 7–14 business days.